Help and the desk

Gambling Support at Elements Casino Brantford

Anyone worried about gambling can reach confidential help without charge, day or night, through a call, a text or a chat. Further down, the Level Two desk explains who writes this Brantford guide and the way each fact gets verified.

By the Level Two deskChecked October 11, 2026

Help

Four places to turn

ConnexOntario answers 1-866-531-2600 at all hours, without charge and confidentially; a text reading CONNEX sent to 247247 reaches it too, as does the chat window on connexontario.ca.
Inside the casino, the PlaySmart Centre has staff from 11 a.m. until 8 p.m. Sunday through Wednesday, and from 11 a.m. until midnight Thursday through Saturday; its line is 519-752-2950.
OLG's My PlayBreak program allows a person to bar themselves from all Ontario casinos. The choice is 3 months or 6 months, or else a period of 1 to 5 years, and none can be shortened once it starts. Enrolment works through a call to 1-800-387-0098 (OLG Support Centre), asking casino staff in person, or visiting a PlaySmart Centre.
iGaming Ontario operates BetGuard (betguard.ca), through which one request blocks a person from the province's whole set of regulated gambling websites at once, OLG.ca included. A self-set length is possible, alongside fixed terms of 1 year, 6 months and 5 years. Land-based casinos are beyond its scope, which leaves the Icomm Drive floor uncovered.

A limit

A limit for the evening

Two decisions come before a name goes on the list, the queue for a seat: a stop time and an amount. The poker room's posted closing time is 4 a.m. every day of the week, whatever stop time a player chose. A meal break, 45 minutes off the table with at most $25 from the stack, is a natural moment to check both. Times can change with demand and holiday hours are not published: check the casino's page on greatcanadian.com or call 519-752-5004. The room, like the whole casino, is for people 19 and older.

Method

The Level Two desk

The Level Two desk writes and signs this guide as a group; the name comes from the floor where the poker room sits, and no page has a personal byline. The desk's facts were checked on October 11, 2026, with the poker room and casino pages of Great Canadian, the casino list from OLG and sources in Ontario. All times are in Eastern time, matching how the casino posts them.

No accounts, forms or comments here, and your colour theme stays in your browser. Counting is cookie-free, yet each view sends your IP and browser name to a third party. Paid links carrying the Ad label appear solely on the home page, set there by the Level Two desk. All of them lead to one private online casino operator, and it pays the desk a commission.

Before you ask: five pictures in this guide are generated images, not photographs, and nobody appears in any of them. Three were generated from real photographs of the poker room, the slot floor and the Bar and Grill, with pizza and poutine. In those, the camera moved slightly and the hour and light changed; two invented scenes show a phone on a ledge and a table rail with a glass. The building appears in two real photographs via Wikimedia Commons, by JFVoll (CC BY-SA 4.0) and Alan Spencer (CC BY 2.0). Spencer's was edited: a car and a sign board removed, early-morning light added; Picture sources, just below, lists authors, licences and changes.

Picture sources

The casino building on Icomm Drive by day (home page, The list): photo by JFVoll on Wikimedia Commons, licence CC BY-SA 4.0; cropped.
The tower and entrance canopy (The list, On arrival): photo by Alan Spencer, published on Flickr and Wikimedia Commons, licence CC BY 2.0; modified: a parked car and a folding sign board removed, early-morning light and sky, sharper detail.

FAQ

Short answers

Can someone call ConnexOntario for a friend?

Before you ask: that question is one ConnexOntario can take directly, free of charge, confidentially and at any hour. The Level Two desk notes three ways in: phone 1-866-531-2600, a message reading CONNEX sent to 247247, or a chat through connexontario.ca.

Is there help inside the casino itself?

The PlaySmart Centre, inside the casino itself. Its line is 519-752-2950, and someone is there from 11 a.m. until 8 p.m. Sunday through Wednesday and until midnight Thursday through Saturday.

Is this guide part of the casino?

Brantford Casino Level Two is independent and is not the site of Elements Casino Brantford or Great Canadian. It takes no bets, keeps no poker list and has no accounts.